Refund Policy

Welcome to the ZALYVARNEX Refund Policy page. Your satisfaction is our top priority, and we strive to ensure a happy shopping experience with us. Please take a moment to review our refund policy, which outlines the conditions under which you may request a refund.

Eligibility for Refunds

Refunds are available for products purchased directly through the ZALYVARNEX website. To be eligible for a refund, please ensure the following conditions are met:

• The refund request is submitted within 30 days from the date of purchase.
• The product is unused and in the same condition that you received it.
• The product is returned in its original packaging.

Non-Refundable Items

The following items cannot be refunded:

• Gift cards
• Downloadable software products
• Certain health and personal care items

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer support team at [email protected] to request a refund.
2. Provide your order number and a brief explanation for the refund request.
3. Once your request is approved, you will receive instructions on how to return the product.

Please note, customers are responsible for return shipping costs unless the product was damaged or incorrect.

Processing Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].

Thank you for shopping with ZALYVARNEX. We value your business and are here to assist with any concerns regarding our refund policy.